This course provides a general management perspective of the role of operations in companies, in both manufacturing and service industries. It offers a broad survey of the concepts and techniques involved in designing and managing operations. Students explore the role of operations in building the competitive strength of a firm and in fulfilling the firm’s goal of creating value and delivering customer satisfaction. Focus is on the leading decisions that operations managers must make within the wider corporate and industry context, from initial product and process design; to inventory and quality management, maintenance, and development over time. Excel is used extensively to develop quantitative OM analyses.